FAQ
- Can I get my order faster than ground shipping?
Yes. We offer a number of shipping options from FedEx that weigh less than 150lbs. These options/rates are calculated at checkout process.
- When will my order ship?
“In-Stock” Items on our website will ship same day if order is placed by 12PM Central Time M-F. Orders placed after 12PM CT will ship next business day. Weekend orders for “In-Stock” products will ship on Monday at checkout process.
- How do I know my order has gone through?
Once you have successfully completed your online order, you will receive an email conformation of the order that includes an order number. You should receive your conformation approximately 30-min after completing your order.
- Can I return an item because I don’t like it?
On most product, Yes. We offer a 30-Day Money Back Guarantee. If you are not satisfied with your purchase within 30 days of Action Fastenings shipping the product. You can ship it back for exchange or refund.
- Will I have the ability to track my order?
Yes. Within one business day of your order being shipped, we will email a shipment conformation to the email address you supplied us with a tracking number.
- What if I have freight damage?
A signature is required upon delivery of shipments. Before signing the bill of landing, please inspect the shipment for damage and shortages. Please make sure you note any damages on the bill of landing. You are responsible for freight damage if you don’t indicate any damage on bill of landing. If heavy damage is noticed, you have the option to refuse the shipment.
- Do you ship outside the United States?
At this time we are not shipping outside the United States.